Refund policy

RETURN POLICY

Last updated October 01, 2023

Thank you for your purchase! We hope you are happy with your Kozy garments. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange as long as the items are in new and unused condition. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please DM us via Instagram @kozycompany to inquire about a return. Once the return is approved, place the item securely in its original packaging, and mail your return to the following address:

Kozy

Attn: Returns

12416 Diploma Drive

Reisterstown, MD 21136

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Custom or 1/1 Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.
• must be unworn

QUESTIONS

For any questions please message us on our social media page at Instagram.com/kozycompany